Typical reply time
Most messages are answered within one business day.
Missing your download?
Check your spam folder first, then send us your order number and we'll resend access straight away.
Licence questions
Tell us how you plan to use the files and we'll confirm exactly what your licence covers before you buy.
Before you write
The questions below cover formats, delivery and refunds. Worth a quick look, your answer may already be there.
Before you write
Most answers are already here.
Clear information about formats, delivery, access and using your digital products.
01
How will I receive my digital product?
Access details are sent to the email address you use at checkout, as soon as your payment is confirmed. Check your spam folder if nothing arrives within a few minutes.
02
Which file formats are included?
Formats vary by product. Every product page lists its included formats, required software and compatibility before you buy.
03
Can I use the files for client work?
Usage depends on the licence attached to each product. Personal, commercial and extended licence terms are summarised on each listing.
04
Do I need to pay shipping?
Never. Every product here is digital, so checkout skips the shipping step entirely and no delivery charge is ever added to your order.
05
How long do I keep access?
Indefinitely, unless the listing states otherwise. Software licences are the exception and their term is stated clearly in the title.
06
What is your refund policy?
Because digital products are delivered immediately and cannot be returned, refunds are handled case by case. Get in touch if something is not working.
Instant delivery
Access details sent the moment payment clears.
No shipping, ever
Digital products skip the delivery step entirely.
Secure checkout
Payments handled by Shopify Payments.
Lifetime access
Buy once and keep it. No recurring fee.